Shipping policy

Welcome to Solo Karpatiya!

We take great pride in creating unique and exclusive pieces of wooden products, and we want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our Shipping Policy to understand how we handle the shipping of our exclusive handmade products.

Processing Time
All orders are processed within 24 hours on working days from Mon-Fri from 8 am to 5 pm Kyiv time. We strive to ship your order as promptly as possible while maintaining the quality standards of our handmade products. The period from the moment of payment to the shipment of the goods from our warehouse is typically 3-4 working days.

*Please note that the availability of the product may vary. In case the item is not in stock, the production process takes 7-10 days. We will contact the customer to inform them about the situation.

Shipping Rates

France Austria Germany Italy Poland USA Belgium
Bird feeder 40,02 84,4 23,75 40,02 17,5 78,38 97,75
Candle holder made of hewn timber for one large candle 26,26 42,2 16,26 26,26 12,51 30,56 47,56
Clipboard 32,51 59,08 20,01 32,51 15,66 41,72 41,44
Cube tiles 32,51 59,08 20,01 32,51 15,66 41,72 68,69
Decorative cache-pot 52,51 137,84 35,01 52,51 20,88 135,5 153,23
Frame for a photo made of cut timber 40x30 mm
 - 300*400 32,51 59,08 20,01 32,51 15,66 41,72 68,69
 - 400*600 32,51 59,08 20,01 32,51 15,66 38,53 68,69
Frame for a photo made of cut timber 80x30 mm
 - 300*400 26,26 42,2 16,26 26,26 12,51 30,56 47,56
 - 400*600 32,51 59,08 20,01 32,51 15,66 38,53 68,69
Frame for a photo made of wood plank 50x20 mm
 - 300*400 26,26 42,2 16,26 26,26 12,51 30,56 47,56
 - 400*600 32,51 59,08 20,01 32,51 15,66 38,53 68,69
Frame for photo from hewn timber 80x30 mm
 - 300*400 26,26 42,2 16,26 26,26 12,51 30,56 47,56
 - 400*600 32,51 59,08 20,01 32,51 15,66 38,53 68,69
Gray panel in profile 40,02 83,72 23,75 40,02 17,5 73,19 97,07
Half-log carved candle holder for 1 large candle and decorative wooden figure
200 25,02 42,2 15,01 25,02 11,27 23,91 47,56
250 26,26 42,2 16,26 26,26 12,51 27,9 47,56
Half-log carved candleholder for 3 small candles 26,26 42,2 16,26 26,26 12,51 30,56 47,56
Large birdhouse 40,02 84,4 23,75 40,02 17,5 78,38 97,75
Large decorative wooden box 32,51 59,08 20,01 32,51 15,66 34,55 68,69
Large wooden box on wheels 65,02 194,11 47,52 65,02 22,51 199,27 227,2
Mix tiles 32,51 59,08 20,01 32,51 15,66 41,72 68,69
Offset panel in profile 40,02 83,72 23,75 40,02 17,5 73,19 74,47
Panel (mosaic) 25,02 41,87 15,01 25,02 11,27 40,05 47,22
Panel with narrow parts in profile 40,02 83,72 23,75 40,02 17,5 73,19 97,07
Panel with offset narrow parts in profile 40,02 83,72 23,75 40,02 17,5 73,19 97,07
Panel with wide details in profile 40,02 83,72 23,75 40,02 17,5 73,19 97,07
Rectangular box for small things (3 in 1) 26,26 136,74 35,01 52,51 20,88 102,71 136,74
Set of 3 candle holders made of hewn timber 40,02 83,72 23,75 40,02 17,5 75,16 97,07
Small birdhouse 40,02 83,72 23,75 40,02 17,5 75,16 97,07
Small decorative wooden box 26,26 41,86 16,26 26,26 12,51 26,31 47,22
Small wooden box on wheels 52,51 105,87 35,01 52,51 20,88 100,21 152,16
Square box for small things 40,02 83,72 23,75 40,02 17,5 75,16 97,07
Solid wooden decorative box
250*250*100 40,02 33,52 23,75 40,02 17,5 75,16 37,23
300*450*100 52,51 58,64 35,01 52,51 20,88 100,21 57,92
400*250*100 40,02 33,52 23,75 40,02 17,5 75,16 37,23
350*200*100 32,51 58,61 20,01 32,51 15,66 32,57 68,21
300*150*100 32,51 58,61 20,01 32,51 15,66 32,57 68,21

Prices are indicated in euros.

Packaging
To ensure the safe arrival of your exclusive handmade products, we use secure and eco-friendly packaging materials. Each piece is carefully wrapped and cushioned to protect it from damage during transit. We are committed to minimizing our environmental impact and encourage recycling of our packaging materials.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow 24-48 hours for the tracking information to be updated.

Shipping Delays
While we strive to meet the estimated delivery times, please understand that unforeseen circumstances may cause delays. Solo Karpatiya is not responsible for shipping delays caused by the shipping carrier or other factors beyond our control.

Damaged or Lost Items
In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at solokarpatiya@gmail.com. We will work with you to resolve the issue promptly. Please provide detailed information and, if possible, include photographs of the damaged items and packaging.

Returns and Exchanges
Explore our detailed Returns and Exchanges Policy for comprehensive guidance on initiating returns or exchanges, addressing various scenarios to ensure a seamless experience. 

Contact Us
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our team at solokarpatiya@gmail.com.

Solo Karpatiya appreciates your business and values your satisfaction. We hope that our Shipping Policy provides clarity on our shipping processes. 

Thank you for choosing Solo Karpatiya!